Last updated July 13 2023
Welcome to itgenuinesolutions.com (referred to as "we," "us," or "our"). This Shipping and Delivery Policy (referred to as the "Policy") outlines the terms and conditions governing the shipping and delivery of both physical and digital products purchased through our website. By making a purchase on our website, you agree to comply with this Policy. Please read it carefully.
For physical products, we offer various shipping methods for delivering products to our customers. The available shipping options and associated costs will be displayed during the checkout process. You can select the preferred shipping method that suits your needs.
For digital products, no physical shipping is involved. Once your purchase is complete and payment is confirmed, you will receive an email containing instructions on how to access and download your digital product. Please ensure that the email address provided during the checkout process is accurate and up to date.
Once you place an order on our website, we will process your order within 14 business days. Order processing includes verifying the order details, preparing physical products for shipment, and providing access to digital products.
The estimated shipping time for physical products depends on the shipping method you choose and your location. Please note that shipping times may vary due to factors beyond our control, such as customs processing and carrier delays. We strive to provide accurate estimates, but we do not guarantee delivery dates.
Digital products are accessible immediately upon payment confirmation. You will receive an email with instructions on how to download and access your purchased digital product.
For physical products, once your order has been shipped, we will send you a shipping confirmation email. This email will include tracking information, if available, so you can monitor the progress of your shipment.
The delivery of your physical order will be made to the shipping address you provided during the checkout process. Please ensure that the address is accurate and complete to avoid any delivery issues. We are not responsible for orders that are misdelivered due to incorrect or incomplete addresses.
The delivery of digital products will be made through email. You will receive an email with instructions on how to access and download your purchased digital product.
If your location is not within our shipping coverage, you will be notified during the checkout process, and we will be unable to fulfill your order.
While we make every effort to ensure timely and accurate deliveries for physical products, we cannot be held responsible for delayed or lost shipments caused by factors beyond our control, such as weather conditions, customs delays, or carrier disruptions. If you suspect your order has been significantly delayed or lost, please contact our customer support team for assistance.
Upon receiving your physical order, please inspect the package for any signs of damage or tampering before accepting the delivery. If you notice any issues with the package, you may choose to refuse the delivery or note the damage with the delivery personnel. Please contact us immediately if you encounter any problems with your order.
If you need to change the shipping address after placing an order for physical products, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may not always be possible, especially after the order has been shipped.
If you have any questions or concerns regarding our Shipping and Delivery Policy, please feel free to contact us at [email protected]. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing itgenuinesolutions.com. Your understanding and cooperation with our shipping and delivery procedures for both physical and digital products are greatly appreciated.