We do not provide cancellations for digital products since they can be downloaded or accessed immediately upon purchase. Once the digital product has been delivered or accessed, it is considered a completed transaction and cannot be cancelled.
We do not provide cancellations for services due to the nature of our business. When you request a service, an employee is assigned to work on your project or task instantly. Therefore, cancellations for services are not possible once the assignment has been made.
In the event of a duplicate order, a cancellation may be requested. However, this cancellation must be initiated within 3 hours of placing the order. Please contact our customer support team immediately if you believe you have placed a duplicate order.
Please note that exceptions to this policy may be made in certain circumstances, such as technical errors or other extenuating circumstances. We reserve the right to review and evaluate such cases on an individual basis.
It is important to carefully review your orders before confirming the purchase or requesting a service to ensure accuracy and avoid any unnecessary cancellations.
Need help or clarity on any of this? Reach out to our customer support team — we're happy to walk you through it.
Email: [email protected]
Phone: +91-9103-932-668
Thanks for choosing IT Genuine Solutions. We appreciate you taking the time to understand how our cancellation policy works.