Privacy Policy

Home Privacy Policy

Last updated  July 13 2023

Welcome to itgenuinesolutions.com (referred to as “we,” “us,” or “our”). This Privacy Policy (referred to as the “Policy”) outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website, products, and services, you consent to the practices described in this Policy. Please read it carefully.

  1. INFORMATION WE COLLECT

1.1 Personal Information:
We may collect the following types of personal information when you interact with our website and services:

  • Contact Information: Your name, email address, phone number, billing and shipping address.
  • Payment Information: Payment details, including credit card numbers and billing information.
  • Account Information: Usernames, passwords, and account preferences.
  • Communications: Any information you provide when contacting us, subscribing to our newsletter, or participating in surveys.

1.2 Usage Data:
We automatically collect certain information about your interactions with our website and services, including:

  • Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.
  • Log Data: Information about your use of our website, including pages visited, referring URL, and timestamps.
  1. HOW WE USE YOUR INFORMATION

2.1 Order Fulfillment:
We use your personal information to process and fulfill orders, including:

  • Processing payments and completing transactions.
  • Arranging shipping and delivery of products.

2.2 Customer Support:
We may use your information to:

  • Respond to your inquiries, requests, or comments.
  • Provide technical assistance and troubleshoot issues.

2.3 Personalization:
We aim to personalize your experience by:

  • Displaying relevant content and product recommendations based on your interests.
  • Sending personalized marketing communications with your consent.

2.4 Website Improvement:
We analyze usage data to:

  • Understand how our website is used and identify areas for improvement.
  • Enhance the design, functionality, and user experience.

2.5 Legal Obligations:
We process your information to comply with:

  • Applicable laws, regulations, and legal proceedings.
  • Requests from law enforcement or government authorities.
  1. LEGAL BASES FOR PROCESSING

We process your personal information based on various legal bases, including:

3.1 Performance of a Contract:
Processing is necessary to fulfill our contractual obligations, such as:

  • Processing orders and delivering products.
  • Providing access to digital products and services.

3.2 Consent:
We may rely on your consent for certain processing activities, such as:

  • Sending marketing communications and newsletters.
  • Using cookies and similar tracking technologies.

3.3 Legitimate Interests:
We may process your information based on our legitimate interests, such as:

  • Analyzing website usage to improve our services.
  • Protecting our website from fraud and security risks.

3.4 Legal Compliance:
We process your information to comply with applicable laws, regulations, or legal obligations, such as:

  • Tax reporting and compliance.
  • Responding to legal requests and court orders.
  1. SHARING YOUR INFORMATION

We may share your personal information with third parties for various purposes, including:

4.1 Service Providers:
We may engage trusted third-party service providers to assist us in operating our website, conducting business, or providing services to you. These service providers may include payment processors, shipping carriers, and marketing platforms.

4.2 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and ensure that your personal information continues to be protected.

4.3 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze trends, administer the site, and gather demographic information. These technologies may collect information about your browsing behavior, such as pages visited, links clicked, and interactions with our website. You can manage your cookie preferences through your browser settings.

We use cookies and tracking technologies for various purposes, including:

5.1 Necessary Cookies:
These cookies are essential for the functioning of our website and enable core functionality, such as secure account access and online transactions.

5.2 Analytical Cookies:
These cookies allow us to collect information about your use of our website, such as which pages you visit and how you navigate through the site. This helps us analyze and improve the performance and user experience of our website.

5.3 Functional Cookies:
These cookies enhance your experience by remembering your preferences, such as language settings and login credentials, so you don’t have to

enter them each time you visit our website.

5.4 Marketing and Advertising Cookies:
We may use these cookies to deliver relevant advertisements to you based on your interests and interactions with our website and other websites. These cookies may also help us measure the effectiveness of our marketing campaigns.

  1. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We use a combination of technical, administrative, and physical safeguards to protect your information.

  1. YOUR PRIVACY RIGHTS

You have certain privacy rights regarding your personal information, which may include:

7.1 Access and Correction:
You have the right to access and update your personal information. If you would like to review, correct, or update your information, please contact us using the provided contact information.

7.2 Data Portability:
You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Erasure:
You have the right to request the deletion of your personal information, subject to applicable legal requirements and exceptions.

7.4 Objection and Restriction:
You may have the right to object to certain processing activities or request the restriction of processing under certain circumstances.

7.5 Withdrawal of Consent:
If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note that withdrawing consent may not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the provided contact information. We will respond to your request in accordance with applicable data protection laws.

  1. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the updated date. We encourage you to review this Policy periodically for any changes.

  1. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at hi@itgenuinesolutions.com. We are here to assist you and address any inquiries you may have.

Thank you for choosing itgenuinesolutions.com. Your privacy and trust are important to us, and we are committed to safeguarding your personal information.